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Specialist Suppliers of Garden Pots and Planters

Returns

You can return your order up to 60 days after delivery

Please note that you are responsible for arranging the return of your order and for the costs of returning your order to us unless we have delivered the item to you in error. All return items must have original tags and packaging; and not been used or modified.

Our returns address

Southern Planters Ltd
t/a Riverhill Garden Supplies
Yew Tree House
265 Kent Street
Mereworth
Kent ME185QS

Non-returnable Items

We cannot accept returns on any made-to-order products. This includes all products by ADEZZ and all products in the Fibreglass Collection.

Do you need help arranging a return?

If you are having difficulties arranging a return, please telephone the office on t 01732 522471 to speak to a member of staff who will assist you.

The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day.

What if My Order Arrives Damaged?

Our goal is to make buying online with Riverhill Garden Supplies easy, safe and efficient. Although extremely rare items can arrive damaged and we are conscious of this so it is very important for that you read the following.

Upon delivery, please carry out the following steps

  • Remove the goods completely from their packaging
  • Closely inspect the goods for damages or shortfalls
  • Sign for the goods, accordingly, noting damages/shortfalls and refuse the goods
  • Notify Riverhill Garden Supplies of any damages/shortfalls within 24 hours by telephoning the office on t 01732 522471. The office is open 7 days a week, from 8am to 10pm including Bank Holidays except Christmas Day. Providing that you have signed for the goods as damaged and refused the goods we will repeat and dispatch your order again or arrange a full refund

The courier is obliged to wait 15 minutes for you to carry out these checks if need be. No claim will be accepted if a clean signature is given. Any claim for damages/shortfall must be made within 24 hours.

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