At Riverhill Garden Supplies, we are committed to protecting and respecting your privacy. This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent by email to firstname.lastname@example.org or by writing to.
The Compliance Officer
Southern Planters Ltd
t/a Riverhill Garden Supplies
Yew Tree House
265 Kent Street
Kent ME18 5QS
Alternatively, you can telephone the office on 01732 522471
How do we collect information from you?
We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed and when.
If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment provider (Pay Pal), who specialise in the secure online capture and processing of credit/debit card transactions.
To process an order over the telephone the personal information that we collect will include your name, delivery address, billing address, email address, contact telephone number and card information so that we can process your order. We have an application in the office called Pay Pal Here that is powered by Pay Pal, who specialise in the secure online capture and processing of credit/debit card transactions. When placing your order over the telephone a member of staff will input your details directly onto the Pay Pal here application, your card information is not held by us.
How is your information used?
We will use your information to process your order. To arrange delivery when a third-party carrier is used like TNT or Palletways and to contact you about any sales or promotions.
We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example the guarantees we offer on our products). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if is set out in any relevant contract you hold with us.
Who do we share your personal data with?
We will only share your information with our payment provider (PayPal) in order to process your order and when we use a third-party carrier or supplier to deliver your order. We will provide the third-party carrier or supplier with your name, address, contact number and e-mail address (for tracking purposes).
We will not release your information to third parties for them to use for their own direct marketing purposes
Your marketing choices
We rarely launch marketing campaigns and if we do it will be to notify customers that we are having a sale or promotion. This will be done by communicating through e-mail. You have a choice about whether you wish to receive information from us. If you do not want to receive direct marketing communications from us about our sale or promotions, then you can select your choices by leaving blank the relevant boxes situated on the forms on which we collect your information. We will not contact you for marketing purposes by email unless you have given your prior consent.
You can change your marketing preferences at any time by logging into the My Account area on the website or contacting us by email email@example.com
How you can access and update your information
The accuracy of your information is important to us. If you would like to change your details at any point, please log into your account and update the relevant area.
You have the right to ask for a copy of the information Riverhill Garden Supplies hold about you free of charge. To request this, please email firstname.lastname@example.org
You have the right to ask us to delete all information held on you by Riverhill Garden Supplies. To request this, please email email@example.com
Please note - if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details of the products purchased.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with 128 Bit encryption software on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer or in the address bar on Google Chrome.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of 'cookies'
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU“). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated on 14th March 2019